Shipping policy

SHIPPING POLICY

At Tufayel Perfumes, we aim to deliver your order quickly, safely, and reliably. Please review our shipping policy below for full details.

ORDER PROCESSING TIME

  • Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after cut-off times or during busy periods may take slightly longer to process.

  • You will receive an order confirmation email once your order has been placed and a shipping confirmation email once your order has been dispatched.

UK SHIPPING

We currently offer shipping within the United Kingdom.

Estimated Delivery Times (UK)

  • Standard Delivery: 2–5 business days

  • Express Delivery (if available): 1–2 business days

Delivery times are estimates only and may vary depending on location, courier delays, or unforeseen circumstances.

SHIPPING COSTS

  • Shipping costs are calculated at checkout based on your order size, weight, and delivery option.

  • Any applicable shipping fees will be clearly displayed before payment is completed.

TRACKING INFORMATION

  • Once your order is dispatched, you will receive a tracking number via email (where applicable).

  • Please allow up to 24 hours for tracking details to update after dispatch.

DELIVERY DELAYS

While we aim to deliver orders on time, Tufayel Perfumes is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Customs or security checks

  • Incorrect or incomplete delivery information provided by the customer

Delivery times are not guaranteed.

INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

DAMAGED OR LOST PARCELS

If your order arrives damaged or appears to be lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Provide your order number and clear photos (if damaged)

We will investigate the issue and offer a suitable resolution where appropriate.

INTERNATIONAL SHIPPING

At this time, international shipping is not guaranteed. Availability may change in the future and will be updated on our website.

RISK OF LOSS

Once an order has been handed over to the shipping carrier, risk of loss passes to the customer.

CONTACT US

If you have any questions about shipping, please contact us:

📧 Email: onustanltd@gmail.com
🌐 Website: https://tufayelperfumes.co.uk

POLICY UPDATES

Tufayel Perfumes reserves the right to update or modify this Shipping Policy at any time without prior notice.